De Paris Online Return & Exchange Policy

Effective Date: 10/30/2026

Thank you for shopping with De Paris! We want you to love your purchase. Please review our return and exchange policy before placing an order.

1. Exchanges and Store Credit Only

We do not offer refunds for change-of-mind returns. Eligible items may be exchanged or returned for store credit, subject to the conditions below.

2. 7-Day Return Window

Customers must contact De Paris to request an exchange or store credit within 7 calendar days after the order is delivered.

To qualify, merchandise must be:

• Unworn, unwashed, and unused.

• In its original condition, free of stains, odors, makeup, or damage.

• Returned with all original tags attached.

• Accompanied by proof of purchase or an order number.

Items that do not meet these conditions may be refused.

3. Final Sale Items

For hygiene and other reasons, the following items are final sale and cannot be returned or exchanged for a change of mind:

• Bodysuits

• Sale and clearance items

• Lingerie and underwear

• Swimwear

Please review the product description and sizing carefully before ordering these items.

4. Return Shipping

Customers are responsible for all return shipping costs for eligible change-of-mind returns.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as De Paris is not responsible for return packages lost in transit before delivery to us.

Customers should not send merchandise back without first contacting De Paris for return instructions and approval.

5. Exchanges and Store Credit

Once an approved return is received and inspected:

• Exchanges are subject to product and size availability.

• If the requested exchange is unavailable, eligible customers may receive store credit for the accepted merchandise.

• Store credit is issued for the accepted item's purchase value, excluding original shipping charges.

Any additional shipping charges for sending an exchanged item will be communicated before proceeding.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact De Paris as soon as possible with your order number and photographs of the issue.

We will review the situation and arrange an appropriate resolution, such as a replacement, refund, or other remedy where applicable. De Paris will cover reasonable return shipping costs for items confirmed to have been sent incorrectly or to be defective.

The final-sale exclusions and change-of-mind return restrictions do not limit any rights customers may have under applicable law.

7. How to Request an Exchange

To start a request, please contact De Paris using the customer-service contact information on our website.

Include:

• Your full name

• Your order number

• The item you wish to exchange

• Your reason for requesting an exchange

Please wait for our instructions and return address before sending anything back.

8. Contact De Paris

De Paris

2469 Grand Concourse, Bronx, New York

Customer service: deparis2469@gmail.com

Return mailing address: Provided after return approval.

Thank you for shopping with De Paris!